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SAP Customer Experience – Your Solution, Our Partner

SAP Customer Experience solutions combine relevant information from all touchpoints to create omni-channel customer experiences.

This and experience-driven commerce fuels customer commitment and drives growth.

Together with SAP CX, we guide you on your way to seamless and hyper-personalized customer journeys. We are ready to tackle your challenges.

Why? Read below.

Our core services
Tell us what challenges you have and we tell you how we solve it.

Optimize My Commerce Funnel

First, we fill your order management with customer data and combine product info with marketing actions.

 

Then powered by the SAP Commerce Cloud, your customers will always find the right products – when, where and how they need them. We tailor every touchpoint to fit their stage of the buying process.

Automate My Profile Enrichment

We install the SAP Customer Data Cloud to easily profile your customers and fill your data pool – all GDPR-compliant, transparent, and sorted in a Customer Data Platform.

 

Integrating the SAP Marketing Cloud allows us to use the profile insights to individualize your customer segments’ digital experience.

Automize My Lead Management

We help you organize your lead processing with automated scoring mechanisms.

 

The SAP Marketing Cloud helps to nurture leads and make them sales qualified.

Together with the SAP Sales Cloud, your Lead Management will be collaborative and efficient.

Our approaches
We help you build your Experience Economy.

Advisory Services

We are ready to assess your strategy, experience, and channels.

 

  • A joint team of strategists, designers, business and technical consultants will support you in crafting a foundational strategy

 

  • Our advisory services can be applied to any business with digital commerce

 

Our Services have two layers: Umbrella services for general issues and supplementary services suitable for your specific needs

Customer Data Platform Evaluation

We check your system landscape and find out what added value a CDP has in store for you. Implementing Customer Data Platforms helps you:

 

  • Understand the context of your customers at all times and touchpoints

 

  • Collect data and utilize insights in real-time for hyper-relevant content

 

However, CDPs do not replace a holistic data management strategy. Together, we will analyze and discuss all pros and cons.

We'll take your business to a new level.

SAP Customer Experience Product Portfolio

The SAP Customer Data Cloud helps you truly bond with your customers by fueling personalized digital engagements.

Supported by permission-based, first-party data, the cloud-native portfolio enables businesses to identify and engage consumers at scale. The long-term goal of the SAP Customer Data Cloud is to build rich, unified customer profiles to power marketing, sales, and service strategies.

The SAP Marketing Cloud provides you with a user-friendly business intelligence system that brings together data from across your company.

The database supplies you with a holistic view of your customers and shows the effectiveness of your marketing. With the information the SAP Marketing Cloud collects, you will be able to confidently make decisions and optimize your ROI.

The SAP Commerce Cloud is based on agile microservices and is constructed API-first to make the integration in your ecosystem quick and easy.

The software service seamlessly connects the front office and back office and delivers quality experiences for your customers on every channel. The SAP Commerce Cloud helps you match demand with supply—both from an operational perspective and brand perspective.

Additional SAP Cloud Products

The SAP Sales Cloud gives your sales reps the tools they need to deliver information to customers quickly and accurately.

The SAP Sales Cloud portfolio automates the quote-to-cash cycle. The quote and proposal process enables sales reps to configure quotes on complex offerings in minutes, not days. Contract lifecycle management takes a contract through to completion with the least amount of friction.

Combined with the ability to monetize offers to meet your business objectives, sales performance management helps ensure territories and quotas are in sync and reps are motivated by topline objectives set by you. 

The SAP Service Cloud gives you instant experience feedback to enable your to take immediate action.
The service helps you deliver better customer experiences at the moment it matters most—enabling effortless self-service, supporting omnichannel customer engagement, providing on-demand field service, and bridging the gap between the front line and your operational systems.
With embedded artificial intelligence (AI), you can automate and accelerate your service processes. Easy-to-build chatbots take care of routine and repetitive tasks, giving human service reps time to deal with complex inquiries. The Internet of Things and predictive maintenance enable the replacement of parts before they fail, keeping downtime to a minimum.
SAP Qualtrics turns customer experience data into actionable items.
The Qualtrics Experience Manager (XM) allows you to create, monitor, manage and track every feedback and experience on a single platform. With our robust research and feedback tools, you can easily collect X-data and combine it with your O-data that we pull from your existing business systems such as HRIS, CRM and web analytics.
Using advanced AI and machine learning, you can gain deep insights and make connections between your experiences with customers, employees, products and brands to close experience gaps and improve your business performance.
Facts & Figures
If you're still unsure.

We gathered SAP CX Expertise since 2001. That's over 20 years.

We are regional SAP CX Platinum and Global SAP Platinum Partner.

We launched over 100 SAP CX projects for our clients.

Gerald Haring
Head of e-Commerce
Doka Group
The new online channel, enabled by SAP Commerce for B2B and ecx.io, supports our strategy of extending and reinventing Doka's business model.

Klaus Oberlehner

Managing Director

+43-7242-71000
klaus.oberlehner@ecx.io

Creating a better digital tomorrow. About Us

We transform brands and businesses into digital leaders. We help you to define and deliver your digital journey and reinvent your business by design.

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