Omni Commerce

Consumers come into contact with companies in more ways then ever before. But companies are often not present or communicating effectively in their customer channels. This needs to change!

From E to Omni

The ‘e’ in e-commerce is increasingly disappearing and being replaced by ‘omni’. Omni-commerce means customer interaction through all available channels:

  • On PC or laptop
  • On smartphone or tablet
  • At point of sale or customer service point
  • Via social media
  • In print and on TV

It comes down to consistent information and a consistently good experience – regardless of the channel, because customers who use more than one channel have a significantly higher customer lifetime value.

We help you to use synergy

With ecx.io you have an agency available to enable you:

  • To take a holistic approach to omni-commerce
  • To address challenges proactively
  • To use opportunities successfully

As a SAP Hybris Platinum Partner we have already undertaken SAP Hybris implementations using existing SAP structures in both the B2B and B2C areas, for well-known clients such as Red Bull, Interspar Austria and Palmers.