Consumers come into contact with companies in more ways then ever before. But companies are often not present or communicating effectively in their customer channels. This needs to change!
From E to Omni
The ‘e’ in e-commerce is increasingly disappearing and being replaced by ‘omni’. Omni-commerce means customer interaction through all available channels:
- On PC or laptop
- On smartphone or tablet
- At point of sale or customer service point
- Via social media
- In print and on TV
It comes down to consistent information and a consistently good experience – regardless of the channel, because customers who use more than one channel have a significantly higher customer lifetime value.
We help you to use synergy
With ecx.io you have an agency available to enable you:
- To take a holistic approach to omni-commerce
- To address challenges proactively
- To use opportunities successfully
As a SAP Hybris Platinum Partner we have already undertaken SAP Hybris implementations using existing SAP structures in both the B2B and B2C areas, for well-known clients such as Red Bull, Interspar Austria and Palmers.