Doka online shop presented with gold award at the SAP forum
Together with ecx.io, the Doka Group established the first international online shop for formwork systems, components and accessories in November 2016. Doka is one of the market leaders in the development, manufacture and distribution of formwork technology, and won the coveted gold SAP Quality Award for this project. The award was won in the “Innovation” category and presented at this year’s SAP forum in Linz, Austria. The presentation took place today following the keynote address.
The award-winning project is a significant step for the Doka Group in the digitalisation of its business processes. Before now, Doka has only marketed its broad product range via classical direct marketing. One of the biggest challenges was the transition from the existing single channel to the current multi-channel sales offers. The goal of the new shop was primarily to improve customer convenience, but also to reduce process costs and increase productivity. We proved to be the ideal partner because our IT experts could demonstrate relevant experience in customer engagement, as well as our technical SAP Hybris knowledge. The implementation was preceded by a three-month analysis phase, in which more than 20 workshops were held to define the requirements for both the content management and the implementation of the shop system.
Gerald Lanzerits, CEO at ecx.io was delighted:
This award acknowledges the full services we have carried out for this digitalisation project. Along with Doka, we are thrilled with this recognition.”
Doka is one of the world’s leading companies in the development, manufacture and distribution of formwork technology in all areas of construction. With over 160 sales and logistics sites in more than 70 countries, the Doka Group ensures the prompt and professional provision of materials and technical support via an efficient sales network. The Doka Group is part of the Umdasch Group, and employs more than 6,000 people worldwide.